1. Identification of the Data Controller
The data controller responsible for the processing of personal data is:
Name: Luis Manuel Elias Correia
Tax ID: 140673024
Address: Quinta dos Caracois, Encosta do Funchal, 8600-320 Lagos, Portugal
Email: luiscorreia@quintadoscaracois.com
This policy applies to the local accommodation Quinta dos Caracois, registered under the following numbers:
1547 / 2767 / 2769 / 2835 / 2837 / 2839 / 2844 / 2847
2. Scope of the Policy
This Privacy Policy describes how personal data is collected, used, and protected in connection with the use of the website and the accommodation services provided.
3. Personal Data Collected
In the course of its activity, the following personal data may be collected:
Identification data
- Full name
- Nationality (where required by law)
Contact data
- Email address
- Phone number
Reservation data
- Stay dates
- Number of guests
- Preferences related to the stay
Billing data
- Name and tax identification number for invoicing purposes
Mandatory legal data
- Information required for reporting to the competent authorities (AIMA/SEF), as required by law
Technical data
- Basic browsing information (e.g., IP address), limited to the functioning of the booking system
4. Method of Data Collection
Personal data is collected exclusively through the booking system provided by Hotel Link Solutions.
This system acts as a data processor, processing personal data on behalf of the data controller.
5. Purpose of Data Processing
Personal data is processed for the following purposes:
- Management, confirmation, and execution of reservations
- Communication with guests before, during, and after their stay
- Compliance with legal obligations, including reporting guests to authorities
- Billing and administrative management
No personal data is processed for marketing or profiling purposes.
6. Legal Basis for Processing
The processing of personal data is based on the following legal grounds:
- Performance of a contract: provision of accommodation services
- Compliance with legal obligations: guest reporting and tax obligations
- Legitimate interest: communication necessary for service provision
7. Data Sharing with Third Parties
Personal data may be shared with:
- Hotel Link Solutions, as the booking system provider
- Public authorities and government entities, when required by law
- Tax authorities, for invoicing purposes
Personal data is not sold or used for external commercial purposes.
8. International Data Transfers
Whenever service providers process data outside the European Union, appropriate safeguards are ensured in accordance with the GDPR, including through suitable legal mechanisms.
9. Data Retention
Personal data is retained only for the period necessary to fulfill the purposes for which it was collected:
- Billing data: up to 10 years (legal obligation)
- Reservation data: for the period necessary to manage the contractual relationship and comply with legal obligations
- Guest legal data: as required by applicable legislation
10. Data Security
Appropriate technical and organizational measures are implemented to protect personal data, including:
- Restricted access to personal data
- Use of secure reservation management systems
- Protection against unauthorized access, loss, or improper disclosure
11. Data Subject Rights
Under applicable law, data subjects have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of data, where applicable
- Restrict or object to processing
- Request data portability
To exercise these rights, you may contact: luiscorreia@quintadoscaracois.com
You also have the right to lodge a complaint with the Comissão Nacional de Proteção de Dados.
12. Cookies
The website uses essential cookies necessary for its operation, provided through the Hotel Link Solutions platform.
These cookies are required for:
- Operation of the booking system
- Proper navigation of the website
No cookies are used for marketing, analytics, or tracking purposes.
13. Limitation of Liability
The data controller shall not be held liable for failures or interruptions in third-party systems, including the booking system, provided these are not directly attributable to it.
14. Changes to the Privacy Policy
This Privacy Policy may be updated at any time.
Users are encouraged to review this page periodically.
